Our service

Your meals are served by specially trained service assistants according to a decentralised system ("Heidelberg meal supply system"). The wards have their own ward kitchens or units for this purpose.

You can have your breakfast and evening meal put together individually every day thanks to a mobile buffet trolley. The main meals are put together individually by the service assistants according to your wishes and in consultation with the nursing staff, regenerated in the ward kitchen and then served immediately. Short-term regeneration ensures that you receive a hot meal with the maximum possible amount of nutrients, vitamins, etc.

You can choose from a large number of dishes - in addition to full meals and light meals, there is of course also vegetarian food. The labelling of all allergens and additives as well as additional pictograms (e.g. which animal the meat comes from) help you to make your choice.

We can cater for the vast majority of patients - including those with allergies and special diets - with our modern supply system. In the case of special intolerances, meals are prepared individually in the diet kitchen.

Please note that - also in the interests of other patients and staff - smoking is generally prohibited for patients and visitors within the hospital buildings. The consumption of alcoholic beverages is only permitted with the express authorisation of the attending physician.

Tobacco products and alcohol are not available in the kiosks of the University Hospital.

Telephone

You can make telephone calls from the patient telephone at your bedside. Each patient telephone has its own fixed telephone number. This is clearly visible on the bed rail above the telephone socket.

Calls are free of charge and limited to outgoing calls to the German landline network - regardless of their duration and frequency. Outgoing calls abroad and to mobile phone networks as well as calls to chargeable special numbers are not possible via the patient telephone. Please use your own mobile phone or public telephones. You will find these in the respective clinic foyer or in the immediate vicinity.If you are unable to use a personal patient telephone, you can be reached by callers via the respective ward. Please ask your nursing service for the telephone number.

As mobile phones can cause interference with medical equipment, we ask you and your visitors to switch off your mobile phones completely in the operating theatre area, the recovery rooms of the intensive care unit and the functional areas and outpatient treatment rooms. In normal wards, corridors and waiting areas, mobile phones are generally permitted to a limited extent.

Patient hotline: Tel.: 06221 56-7375 (Mon to Fri 9 a.m. to 3 p.m.)

Internet

Patients of the University Hospital are provided with free internet access via WLan. You will need your own private WLan-enabled device (laptop, tablet, smartphone, etc.) to connect to the Internet.

Connecting is that easy:

1. Connect with WLAN SSID "PATIENT-INTERNET"
2. Open the browser, enter the desired address, after a short time the login screen will appear (if not go to controller.access.network)
3. The login page contains the terms and conditions. These must be confirmed / accepted (otherwise you will not be given access to the Internet) and you are ready to go.

Patient Internet hotline: 06221 56-7375 (Mon to Fri 9 a.m. to 3 p.m.)

Television

With the exception of the Head Clinic and the Surgical Clinic, all patient rooms in the other clinics (Orthopaedic Clinic, Medical Clinic, Paediatric Clinic, Women's Clinic and Dermatology Clinic) are equipped with at least one television set. Some areas also have a multimedia terminal (radio, television, internet) per bed. This does not apply to the patient rooms in the intensive care units.

There is a chargeable lending service for the head clinic and the surgical clinic. Please contact your nursing staff if you are interested. TV sets are also available in the lounges and waiting areas of the outpatient clinics.

The Protestant and Catholic chaplaincies at the hospitals offer a library for patients and staff. The lending service is provided by volunteers both at fixed locations and on the individual wards. They also come to the wards with the book trolley.

Head Clinic

Library
open Tues. and Thurs. from 2 to 3.30 p.m.
Level 00, ground floor next to the hospital chaplaincy rooms

Book trolley
Tues. and Thurs. from 2 to 3.30 p.m.
All floors are visited once a week

Orthopaedics

Booktrolley
Saturdays
All wards are visited

If your health permits and you are not due for any examinations, we recommend a flying visit to the Botanical Gardens and Heidelberg Zoo or simply a walk in the fresh air. In Bergheim, a visit to the Prinzhorn Collection Museum is a good idea. Please be sure to notify the nursing staff on your ward in advance.

Botanical Garden

Founded in 1953, the Heidelberg Botanical Garden - one of the oldest institutions of its kind - is a place of scientific research and teaching, protects endangered plant species, offers public education programmes and is an important institution for the horticultural trade and its training. Last but not least, it is also a place of peace and relaxation. Visiting the botanical garden and the greenhouses is free of charge.

The Heidelberg Botanical Garden is only a short walk from the Medical Clinic (2 minutes), the Head Clinic (5 minutes), the Women's, Skin and Paediatric Clinics and the Surgical Clinic (10 minutes each).

Address
Im Neuenheimer Feld 340
69120 Heidelberg

Opening hours outdoor
all year round and all day

Heidelberg Zoo

"Experience life live" is the motto of Heidelberg Zoo: come face to face with a lion, discover a panda high up in the branches or watch a bull elephant take a bath. All this and more is possible at Heidelberg Zoo, the largest zoo in the metropolitan region, which is just a few metres away from the Centre for Paediatric and Adolescent Medicine.

Address
Tiergartenstr. 3
69120 Heidelberg

Opening hours
April to September: 9 am to 7 pm
March/October: 9 am to 6 pm
November to February: 9 am to 5 pm

Further information can be found here.

Neckar bank and Neckar meadow

From the clinics in Neuenheimer Feld, you can reach the banks of the Neckar with its walkway along the river in just a few minutes. You can walk towards the city in 20 minutes to the Neckar meadow. From there you have a great view of the old town and the castle.

PH eco-garden and Handschuhsheimer Feld

From the head clinic in a northerly direction, past the administration building (behind the administration building, teacher training college and helipad), you will find the eco-garden of the teacher training college and the Handschuhsheimer Feld.

The eco-garden on Klausenpfad, which is also open to patients and members of the hospital, offers a wide variety of different biotopes over an area of 5,800 m²: forest-like areas in the shady part at the back, a meadow orchard, herb beds and small ponds. Honey bees and flowering plants are just as much a part of the diversity concept as a "green classroom", a clay oven, composting areas and much more.

The Prinzhorn Collection

The Prinzhorn Collection at Bergheim Hospital preserves a globally unique collection of works created by patients of psychiatric institutions at the turn of the 20th century. The collection is named after the art historian and doctor Hans Prinzhorn, who, as an assistant at the Heidelberg Psychiatric University Hospital from 1919 to 1921, asked psychiatric institutions in Germany and abroad for works of art by patients.

Changing exhibitions present the collection of around 5,000 works. External, international and contemporary projects from the field of psychiatry and art point beyond the historical Heidelberg collection into the present day.

Address and contact
Prinzhorn Collection
Psychiatric University Hospital Heidelberg
Voßstr. 2
69115 Heidelberg
Tel.: 06221 56-4492
Fax: 06221 56-1723
E-mail

You can find more information about the Prinzhorn Collection here.

EC machines are located at the following locations in Neuenheimer Feld: