Legislation also requires quality assurance measures for the healthcare sector. This was the reason for the pharmacy to be certified in 1997. Since then, internal and independent external experts have conducted annual assessments to maintain the pharmacy's quality standards.

The QMS is a prerequisite for continuous quality improvement, focussing on the quality of the work process in the sense of prevention. It ensures that the defined quality requirements are met, i.e. that objectives derived from the requirements are implemented, processes are described and responsibilities are assigned. The quality of our products and services is supported and ensured by practising error and risk management and the process of continuous improvement.

Optimum care and your satisfaction as a patient are at the centre of all our efforts. This is achieved through comprehensive care and the satisfaction of our direct customers in the various wards, laboratories and functional units.
The aim of a functioning QMS is to supply the right place with the right product or service at the right time.

Benefits

The benefits of a QMS are
- the improvement of work processes in the interests of customers and patients
- the improvement of interdisciplinary and interprofessional teamwork
- the assurance of outstanding quality both in patient care and in research and teaching
- the improvement of service quality and thus
- the continuous increase in customer satisfaction